SERVICE LABOR & CONTRACTS

Type

Turn Key

Resident, On-Site

Full Service

Extended Warranty

Limited Service

Per call Billable

Description

For critical production demands. Fully managed on-site by Tegal

For critical production demand that requires immediate on-site response. Fully managed by Tegal

For critical production demands that require rapid response.

Can be purchased at time of system sale or extended before the end of standard warranty

For non-critical production & R&D lines, requiring limited service with restrictive response times

Service provided on an hourly basis to perform routine or preventative maintenance service

Coverage

24 x 7

Up to 24 x 7 or by customer requirements

Up to 24 x 7 or by customer requirements

08.00 am to 17.00 p.m. Monday to Friday

08.00 am to 17.00 p.m. Monday to Friday

Standard local rates, 08.00 a.m. to 17.00 p.m. Monday to Friday. Overtime rates evenings and weekends

Response

Immediate

Immediate

As per contract on an 8 hour day

Next day

As negotiated

On availability

Planned checks

Includes all PM's by system type

Includes all PM's by system type

Includes all PM's by system type

Includes all PM's by system type

As negotiated

As negotiated

Replacement parts

All parts including consumables

As negotiated

As negotiated

Includes standard warranty parts only

As negotiated

Purchased at local pricing

Provisions

N/A

N/A

Upgradeable

Upgradeable

Upgradeable

Warranty; 30 days labor and 90 days parts