Quality guaranteed parts at a competitive price.
That is what you get from Tegal. As the original equipment manufacturer (OEM), only Tegal can guarantee its customers that the parts it supplies are of unparalleled quality. Tegal will warrant and provide the replacement and consumable parts you need quickly, reliably, and at competitive pricing with the following:
Pricing
Tegal offers very competitive pricing, based on your order content and volume. Think you get a better deal from a second source? Maybe in the past but not today. Today Tegal offers not only top quality but also better pricing. Call your local office or contact Tegal Corporate for further details.
Placing an order
Your local regional order processing departments can process your orders the same day or you can fax through to the corporate office at +1 707 763 3487.
Parts order type
There are two main types of order placement:
- P2 normal orders: Our aim is to deliver the requested parts to you on the day you require them.
- P1 emergency orders (system down only): The requested parts will be shipped directly to you within the same or next working day.
Spare parts order contracts
Tegal specializes in spare parts contracts where you the customer can benefit from bulk purchases over specific time periods at cost competitive prices. Parts contracts can be fixed, variable, partial or full contracts and can also be included in or rolled into service labor contracts for a single billing purpose. For advanced order processes on large volumes and secured pricing you can seek information on the following from your local office or Tegal Corporate
- Consumable Forecast Orders - CFO
- Fixed Forecast Orders - FFO
- Variable Forecast Orders - VFO
- Consignment Orders, on & off site
Coverage
Our regional offices have the ability to look at our global warehouses to see where we have your required stock be it a P1 or P2 order. This enables you the customer to process your order 24/7.
Warranty
Tegal standard warranty on all spare parts is ninety (90) days from receipt at customer.
Returns and re-stocking fees
All orders, except specials, may be returned to Tegal within thirty (30) days of receipt. A restocking fee of 25% of the price will be applied to returns of non-defective parts. All parts must follow the return materials authorization process (RMA), be in original packing, unopened and undamaged.
Repairs
Tegal offers a comprehensive and fully warranted repair system for your needs. If you would like to return a part for repair instead of replacing parts at additional costs then Tegal can help you. If your part is un-repairable Tegal will offer either a re-worked part or a new part subject to availability. Your satisfaction is guaranteed.
Reworked & Exchange parts - RW
Check your parts requirements against Tegal's "RW" parts listing. Same Tegal part number with an "RW" at the end will get you a repaired part at 75% of the new listed price.
You can also exchange parts for "RW" or new, if required; giving you the customer a considerable savings. The exchange savings will be calculated on the condition of the returned item, once at Tegal.
Available "RW" parts include some modular PCB's, RF Generators & Power Supplies. Exchange parts will offer a credit on the replacement part only after validation the returned exchange part can be repaired, and what cost was involved. Call your local office or Tegal Corporate for further details and pricing.